Customer Service Training For Employees - 1569 Words

Customer service training refers to teaching the employees the skills which are required to deal with the customers to provide the maximum satisfaction to them. With this type of training employees are given the necessary knowledge and skills to improve the effectiveness that goes along with customer service. Specific customer service assessments are needed in order to evaluate the organizations needs, employees and their tasks in order to understand what kind of training if any is required or rather yet necessary to make one better at given the best customer service care possible. 1. Justify the use of a needs assessment of your company’s proposed employee customer service training, stressing five ways in which such an assessment would†¦show more content†¦Furthermore the needs assessment will also require the study of customer needs and expectations of the customers needs in which will help employees develop ways in which customers are satisfied in accordance with the organization’s vision, of delivering the best customer care possible. The need assessment of the new hires customer service training is likely to expose a number of deficiencies that exists in the performance evaluation of all employees to ensure that they are being receptive to the knowledge given through specific assessments as follows. †¢ The assessment will identify the gap between the customer expectations from the retailer and the knowledge and skill set required meeting certain objectives required of the organization. Identifying the specifics of customer care will help close the gap that is the major cause of the deficiency in the performance evaluation of employees. †¢ The assessment will also identify the lack of knowledge and skills required in order to deliver that customer experience that makes a customer wants to come back. These deficiencies in performance due to any other factor can be resolved by proper training. †¢ The assessment will also identify whether or not the employees are ready to be receptive to new skills taught in order not to make the same mistake twice, or any mistakes at all for that matter. †¢ The assessment will also identify the specific areas where the employees are lacking in performance, and where improvement is